Greater Westfield Chamber of Commerce

Visiting Angels West Springfield Receives Home Care Accreditation

Home Care Alliance of Massachusetts Sets Quality and Business Standards

West Springfield, MA – Visiting Angels, a private-pay home care agency based in West Springfield, is among a select group of agencies to earn Accreditation from the Home Care Alliance of Massachusetts.  The alliance, which represents 180 home health and elder care agencies across Massachusetts, has created an accreditation protocol to promote quality services, ethical business standards, and superior employment practices in an industry that lacks meaningful licensure in the Commonwealth of Massachusetts even while it grows in popularity.

Michele Anstett, Director of West Springfield Visiting Angels, elaborated on what this invaluable accreditation means to the organization: “We are proud to promote these accreditation standards that convey Visiting Angels’ commitment to quality. The peace of mind for our clients is paramount and we are hopeful people will continue to see the advantages of keeping people independent in their homes and communities.”

The Home Care Alliance launched this Accreditation Program for Private Pay agencies (agencies that are not paid by Medicare or Medicaid), in 2010. Agencies seeking accreditation are required to submit documentation to show that they meet standards established by the Alliance.

The standards were developed over several months in consultation with an advisory task force representing agencies throughout the Commonwealth.  Training requirements, administrative protocols, and business practices are among the categories that the Alliance reviews for accreditation.

“We wanted to provide leadership for an area that is becoming more and more important to the health care delivery system in Massachusetts,” said Patricia Kelleher, executive director of the Home Care Alliance of Massachusetts.  “These standards highlight our agencies’ best practices, and will help guide members of the public as they choose who will take care of their loved ones in their homes.”

About the Home Care Alliance:

With a mission to unite people and organizations to advance community health through care and services in the home, the Home Care Alliance of Massachusetts is a non-profit trade association and advocacy group providing representation, education, communication, advocacy and – ultimately – a voice for the state’s home health industry. Founded in 1969, the Alliance has grown to represent more than 170 home care and home health agencies across the state. For more information, visit

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