Greater Westfield Chamber of Commerce

Armbrook village Wins Excellence in Action Award


Armbrook Village is pleased to announce that our community is a winner of the "Excellence in Action Customer Award" by the National Research Corporation.

The award recognizes senior living and long term care organizations across the country that achieved high levels of customer satisfaction.

The customer satisfaction results were based on an internal Resident & Family Experience survey conducted by InnerView, a division of the National Research Corporation during calendar year 2014. Armbrook Village achieved an overall customer satisfaction level that falls within the top 10%  of organizations across the country, in terms of the number of respondents rating the community as "excellent" in answering the question, "What is your recommendation of this community to others?" The award also recognizes that the winners have made a commitment to continuous quality improvement and have successfully made quality a priority to better serve the needs of residents, families and employees.

Armbrook Village's achievement is significant because the satisfaction database through the National Research Corporation is the largest in the US, encompassing thousands of assisted living and long term care communities across the US.

Armbrook Village was one of only three Massachusetts independent senior living communities that won this award. 

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